FREQUENTLY ASKED QUESTIONS

A caregiver needs to be over 18 years of age. It is expected the carer will be able to care for you during the course of your treatment. This may include meal preperation, any personal cares and housekeeping of your room.

Each house contains a different number of bedrooms. The fully equipped kitchen, dining room, lounge and library are communal areas. Each guest is provided with a small fridge-freezer and storage cupboard in the kitchen.

• Bed linen and towels are supplied.  Tea, coffee and sugar are provided.
• Bring clothes, personal belongings and food to suit your individual requirements.
• Guests are responsible for their own food preparation – all kitchens are fully equipped.

There are no rigid check in or out times. However, if you will be arriving after 4.00 pm please contact the Administrator to arrange key and room details

5-10 minutes walk. If required  Administration staff are happy to drop you off and collect you for your appointments.

Guests are welcome to stay over the weekend, please advise the Administrator.

Yes, guests and carers have access to free ultra fast broadband WiFi. A fair use policy applies.

There is no charge for accommodation. However donations are welcome, this may be discussed with the Administrators. Donations can be easily made online, refer to the DONATE page on our website.   

Wall heaters are available in all rooms.

Each bedroom is able to be locked.

Your key allows you entry into the house you are staying in, your room and the recreation room on site.

There will be clean linen on your bed when you arrive. Towels are also provided. Linen can be changed by the guest as required. Your room will be cleaned when you have vacated it. During your stay we would appreciate it if you could keep your room tidy and clean.

Housekeepers come in daily to clean communal areas.

All linen is provided. Washing machines and dryers are available for guests’ personal laundry.

The Featherston Street site is staffed Monday to Thursday 8.00 am to 5.00 pm. Friday 8.00 am to 4.00 pm 
An after hours contact number is available for 24 hour/weekend assistance.

Yes, free national and international calling is available to land-lines in New Zealand, Australia, UK and USA and Canada. You will be given a phone number for the house you are staying in so that your friends or relatives can contact you.

The Ozanam House phone number is 06-356 6316. Select the option – to be directed to the house you are staying in.
Our postal address is P O Box 5472, Terrace End, Palmerston North 4441.

If you are returning for a subsequent stay, it is not always possible, however you are welcome to discuss this with the Administrator.

There is an emergency kit available at each site containing water, batteries, torch, radio, candles, toilet paper, hand sanitizer, janola and dust masks.

Please phone 111 as you would at home.

Evacuate the building to the nearest assembly area. If fire, phone 111 and await the arrival of the alarm technician to reset the alarm.

Ozanam House has Ruby our house cat, otherwise we are a pet free facility.

There are designated areas set aside for smoking. No smoking is permitted inside or around any of the houses.

Terrace End shopping complex is 20 minutes walk away and has a range of banks,pharmacy, Post Office and a few shops. New World & Countdown supermarkets are close to Terrace End. Again, the Administration staff are happy to drop you off and collect you if required.

If required during your stay staff can provide transport to and from the Hospital for treatment apponitments.

Yes, you may park your vehicle and use the shuttle between Hawkes Bay and Taranaki. The shuttles travels on Mondays and Fridays and Hawkes Bay on Wednesdays as necessary.

Taranaki - phone the Taranaki Cancer Society 06-757 3006 or Mobile: 027-499 5293
Hawkes Bay – phone the Hawkes Bay Cancer Society 06-876 7638 or Mobile: 027-248 7217

The Oncology Department of Palmerston North Hospital makes bookings for all patients coming for treatment as out-patients. They do try to provide out of town patients with morning appointment times on Fridays and afternoon appointments times on Mondays.

Car parking is provided for guests only.

The caring hands of welcome to the "home away from home".  The daffodil signifies the first flower of spring whose bright yellow blooms remind us of the joys and hope a new season will bring. Together- welcome, caring, hope, joy and a new beginning.